Frequently Asked Questions

Are the Professionals and the Volunteers employee of LetsConnect?

The Professionals and Volunteers listed on the LetsConnect platform are not our employees. They are independent individuals, Counselors / Therapists, and Volunteers who offer their services using the LetsConnect Platform.

How can I be sure that my information is safe?

At LetsConnect, we will never share, rent out, or sell your information (name, email address, Skype ID, PayPal address). This website using SSL (Secure Socket Layer) service provided by Let's Encrypt Authority X3.

However, we will not be responsible for the information that you share with your Volunteer. That is why we suggest that you do not share any private or important personal information (such as your address, phone number, email address, banking, or any other financial information) with your Volunteers.

This Website using :

I feel suicidal. Can I use this site?

Unfortunately, we are not equipped to support crisis situations. If you are suicidal or in crisis, please do not use this site. Call the 24h National Suicide Prevention at 1 (800) 273-8255 or use these resources. If your issue is an emergency, call 911 or go to your nearest emergency room.

I have a problem with a particular Client/Professional/Volunteer. What can I do?

We strive to make LetsConnect a safe place for everyone. If there is any dispute between users, or if a user (a Volunteer or a Client) feels unsafe (e.g. feeling harassed, being asked/pressured to give personal information, etc.), please do not hesitate to contact us at with documentation (screenshots of the conversation), and we will respond within 24h.

Bad conduct can result in the deactivation of the user’s account.

What makes LetsConnect different from other companies/organizations?

LetsConnect is a social venture startup. We are using technology to make mental health support better.

Social entrepreneurship in modern society offers an altruistic form of entrepreneurship that focuses on the benefits that society may reap.Unlike traditional corporate businesses, social entrepreneurship ventures focus on maximizing gains in social satisfaction, rather than maximizing profit gains.

LetsConnect is part of the Telehealth/Telemedicine Initiative.

For Professional Counselor / Therapist, we are giving you all these tools and resources for FREE to use, because our mission with LetsConnect is

"Making mental health support available for anyone, anywhere around the world; at a price that fits their budget".

We want you, as a Professional Counselor / Therapist, to be accessible to potential clients around the world.

Can I be both a Client and a Volunteer? Because I want to support others, but I also need someone to talk to from time to time

Yes, you can be both, a Volunteer and a Client. But you will have to make 2 separate profiles with us, using 2 different email addresses. Create a Client account and create a Volunteer profile. You can use the same name for both accounts, but you need to use a different email for each account because that is how our system recognizes you.

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